Privacy Policy

1. Who we are

The Window Washers provides professional exterior cleaning services, including window cleaning, gutter and fascia clearing, solar panel cleaning and power washing across Bundoran, Sligo and the wider Co. Donegal region.

• Business name: The Window Washers
• Address: Meehan’s Lane, Bundoran, Co. Donegal, F94 R625
• Email: info@thewindowwashers.ie
• Phone: 085 147 9752
• Website: www.thewindowwashers.ie

For the purposes of data protection law, The Window Washers is the data controller of the personal information you provide to us.

2. Information we collect

We may collect the following information when you contact us or request a quote:

• Your name
• Phone number
• Email address
• Address or Eircode
• Details about the service you need
• Photos or messages you send to us by WhatsApp, email or other means
• Any other information you choose to provide

We may also collect basic website usage information, such as how visitors interact with the site, depending on the analytics or cookies used on the website.

3. How we use your information

We use your personal information to:

• Respond to quote requests
• Contact you about your enquiry
• Provide estimates for cleaning work
• Arrange bookings
• Carry out the services you request
• Send invoices, receipts or service-related messages
• Keep records for accounting, insurance and legal purposes
• Improve our website and customer service
• Deal with complaints, disputes or safety issues

We do not sell your personal information.

4. Legal basis for using your information

5. WhatsApp, email and third-party services

If you contact us by WhatsApp, email or through the website, your information may be processed by the relevant service provider, such as WhatsApp, email hosting providers, website hosting providers, analytics providers or form submission tools. These providers may process information on our behalf or according to their own privacy terms.

6. Cookies and analytics

Our website may use cookies or similar technologies to help the website function, understand visitor activity, or improve the user experience. If non-essential cookies or analytics tools are used, you may be asked to consent where required. You can usually manage or disable cookies through your browser settings.

7. How long we keep your information

We only keep your personal information for as long as necessary. Typical retention periods include:

• Quote enquiries: up to 24 months
• Customer records: up to 7 years where needed for tax, accounting or legal purposes
• WhatsApp messages, emails and photos: for as long as reasonably needed to manage your enquiry, booking or service history
• Complaint or dispute records: for as long as necessary to resolve the issue and protect our legal position

8. Who we share your information with

We may share your information with trusted third parties where necessary, such as:

• Website hosting providers
• Email providers
• Payment or accounting software providers
• Insurance providers
• Legal, tax or professional advisers
• Regulators or authorities where required by law

We only share what is necessary.

9. Your data protection rights

Under data protection law, you may have the right to:

• Access a copy of your personal data
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict how we use it
• Object to certain types of processing
• Request a copy in a portable format
• Withdraw consent where relied upon

To make a request, contact us at: info@thewindowwashers.ie

You also have the right to complain to the Irish Data Protection Commission if you are unhappy with how your data is handled.

10. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure. However, no online system is completely secure, so we cannot guarantee absolute security.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website.