Terms of Service

Last updated: 10 June 2026

These Terms of Service explain the basis on which The Window Washers provides exterior cleaning services and how this website may be used. By using this website, requesting a quote, booking a service, or allowing us to carry out work, you agree to these terms.

1. About us

The Window Washers provides professional exterior cleaning services for residential and commercial customers across Bundoran, Sligo and the wider Co. Donegal region.

  • Business name: The Window Washers
  • Address: Meehan’s Lane, Bundoran, Co. Donegal, F94 R625
  • Email: info@thewindowwashers.ie
  • Phone: 085 147 9752
  • Website: www.thewindowwashers.ie

2. Our services

We provide services including:

  • Window cleaning
  • Gutter and fascia clearing
  • Solar panel cleaning
  • Power washing
  • Other related exterior cleaning services

The exact services to be provided will be agreed with you before work begins.

3. Quotes and estimates

Quotes are based on the information you provide, including property type, location, access, photos, service requirements and any other relevant details. A quote may change if:

  • The information provided is incomplete or inaccurate
  • The property is larger or more difficult to access than expected
  • There are safety concerns
  • Extra work is requested
  • The condition of the property requires more time or specialist cleaning than anticipated

We will let you know before carrying out any additional chargeable work.

4. Bookings

A booking is confirmed when we agree a date, time or service window with you. We aim to arrive at the agreed time, but appointments may be affected by weather, traffic, access issues, equipment issues, safety concerns or other circumstances outside our control. If we need to rearrange, we will contact you as soon as reasonably possible.

5. Access to the property

You are responsible for ensuring that we have safe and reasonable access to the areas to be cleaned. This may include:

  • Unlocking gates
  • Moving vehicles
  • Securing pets
  • Closing windows and doors
  • Removing obstacles where practical
  • Letting us know about fragile areas, damaged surfaces or known hazards

If we cannot access the property or safely carry out the work, we may need to rearrange or charge a call-out fee.

6. Safety

We reserve the right to refuse, stop or rearrange work if we believe it would be unsafe to continue. This may include, but is not limited to:

  • Unsafe access
  • Severe weather
  • Damaged surfaces
  • Unstable gutters, fascias, roofs or structures
  • Electrical hazards
  • Aggressive animals
  • Any condition that creates a risk to people, property or equipment

7. Customer responsibilities

You agree to provide accurate information when requesting a quote or booking a service. You should tell us in advance about anything that may affect the job, including:

  • Access restrictions
  • Parking restrictions
  • Fragile or damaged surfaces (glass, frames, gutters, etc.)
  • Leaks or known defects
  • Areas that should not be cleaned
  • Any special instructions

We are not responsible for damage caused by pre-existing defects, poor installation, wear and tear, or issues already present before work began.

8. Results and guarantees

We aim to provide a professional, streak-free finish. However, results vary depending on the condition and age of surfaces:

  • Scratched or stained glass may not clean perfectly
  • Mineral deposits or cement may require specialist treatment
  • Very dirty frames may need more than one clean to fully improve

If you are not happy, please contact us within 24 hours to let us inspect or put things right.

9. Payments

Payment terms will be agreed before or after service. Unless agreed otherwise, payment is due upon completion. We may charge for late payment or failed access visits where made clear in advance.

10. Cancellations and rearrangements

Contact us as soon as possible to cancel or rearrange. We may need to reschedule due to weather or illness. Short notice cancellations or failed access may incur a reasonable fee.

11. Damage or complaints

Notify us within 24 hours if you believe damage occurred. We are fully insured but not responsible for pre-existing damage, wear and tear, or issues caused by withheld information.

12. Website use

Website information is for general purposes. We aim for accuracy but cannot guarantee it is always complete or error-free. Do not misuse the website or use it for unlawful purposes.

13. Intellectual property

All branding, images, and content belong to The Window Washers. You may not copy or reproduce content without permission.

14. Limitation of liability

We do not exclude liability where unlawful. To the extent permitted by law, we are not liable for indirect losses. Statuary rights for consumers in Irish law are not affected.

15. Changes to these terms

We may update these terms from time to time. The latest version will be available here.

16. Governing law

These terms are governed by the laws of Ireland. Disputes are subject to Irish courts.